Keep your UMM equipment running strong with expert technical support, manuals access, and fast spare parts assistance.
At United Mattress Machinery, we support you long after installation. From troubleshooting and preventive maintenance guidance to spare parts identification and ordering, our team is here to help minimize downtime and extend machine life.
Manuals (UMM Customer Portal)
Access your UMM machine manuals, maintenance documentation, and spare parts references through our secure customer portal.
Portal access is password-protected and available to verified UMM customers.
Spare Parts Inventory / Technical Service Center
Service & Spare Parts You Can Rely On
Keeping your production running is our top priority. That’s why our entire spare parts inventory, over 10,000 SKUs, is stocked and ready to ship from our facility in Delray Beach, Florida, alongside our dedicated Service and Technical Support Department.
Our U.S.-based technical and service team is available 24/7 to support you. Whether you need troubleshooting assistance, have a technical question, or require additional machine training, our experienced team is just a phone call away, and always ready to help.
With all spare parts located in Florida, in-stock items can ship the same day, minimizing downtime and helping you get back to production quickly. From routine maintenance to urgent repairs, we deliver fast, dependable support so your equipment performs at its best.
Reliable service. Fast parts. Real people, when you need them.
Custom Maintenance & Service Programs
UMM offers tailor-made maintenance and service programs designed around the equipment operating in your facility—even if it’s not UMM machinery. Our long-term service strategies help prevent unexpected breakdowns by improving how spare parts are managed, tracked, and purchased, giving you greater control over uptime and operating costs.
Customers using our maintenance programs have reported measurable performance improvements, including:
Smarter Parts & Inventory Management
Our customized software solutions help you eliminate inefficiencies and take control of parts management across your operation:
- Reduce overspending on parts and expedited shipping
- Receive low-stock alerts to stay prepared
- Track parts usage and inventory levels with ease
- Share parts visibility across multiple facilities
- Manage all purchasing through a single, centralized system
- Improve decision-making with detailed inventory reporting
Contact Technical Service
Contact us to learn how our custom maintenance programs and software tools can help increase uptime, reduce costs, and simplify service management across your operation.
Include any error messages, recent changes, and when the issue started.
Spare Parts Support
Need help identifying the right part or checking availability? Our Spare Parts Specialists can assist with part selection, compatibility, and ordering guidance.
Contact Spare Parts
Tell us what you need and we’ll help you identify the correct spare parts for your UMM machine.
If available, include part numbers, photos, or a brief description of the component.